A 35-year-old man who is a regular patient of yours comes to your pharmacy counter with a new prescription. His shoulders appear tense and his eyebrows are knit tightly. He says to you, "I can't believe I have to fill another prescription today. I was just in three weeks ago and spent $75 dollars on some fancy new medication that didn't do a darn thing!" What might be an appropriate active listening response to th...

A 35-year-old man who is a regular patient of yours comes to your pharmacy counter with a new prescription. His shoulders appear tense and his eyebrows are knit tightly.   He says to you, “I can’t believe I have to fill another prescription today. I was just in three weeks ago and spent $75 dollars on some fancy new medication that didn’t do a darn thing!” What might be an appropriate ...