Page 40 - FPGEE Management Q&A Book
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            event (ADE). An ADE can be defined as any harm or     1. Too many telephone calls (62%)
            injury  resulting  from  medication  use.  ADEs  can  be   2. Overload/unusually busy day (59%)
            classified according to their preventability. ADEs are   3. Too many customers (53%)
            considered  to  be  non-preventable  if  the  causative   4. Lack of concentration (41%)
            agent  is  used  for  an  appropriate  indication  at  the   5. No one available to double-check (41%)
            appropriate dose and under adequate monitoring –      6. Staff shortage (32%)
            these non-preventable ADEs are known as adverse       7. Similar drug names (29%)
            drug reactions (ADRs).                                8. Lack of time to counsel (29%)
                                                                  9. Illegible prescription (26%)
            The American Society of Health-System Pharmacists     10. Misinterpreted prescription (24%)
            (ASHP) defines a significant ADR as any unexpected,
            unintended,  undesired, or  excessive  response to  a   63. (a,b,c  and  d)  Below  is  a  summary  of  potential
            drug that meets any of the following criteria:        advantages  of  e-Prescribing,  many  of  which  relate
                                                                  directly  to  improving  medication  safety  and
            1. Requires discontinuation of the drug;              potentially  reducing  medication  errors  because  of
            2. Requires changing the drug therapy;                prescription  clarity  and  improved  pharmacy  work-
            3. Requires modifying the dose;                       flow.
            4. Necessitates admission to a hospital;
            5. Prolongs stay in a health care facility;           1.  Helping  in  the  identification  and  resolution  of
            6. Necessitates supportive treatment;                 potential problems before the patient arrives at the
            7. Significantly complicates diagnosis;               pharmacy.
            8. Negatively affects prognosis; or
            9.  Results  in  temporary  or  permanent  harm,      2.  Eliminating  the  need  to  clarify  prescription
            disability, or death.                                 information  because  of  illegible  handwritten
                                                                  prescriptions.
            62. (a) Errors can take many forms in the pharmacy,
            but  can  be  simplified  into  the  following  main   3. Validating payment coverage of a drug based on
            categories from a causation viewpoint: mechanical     the patient's formulary coverage.
            errors and judgmental errors.
                                                                  4.  Making  the  patient's  complete  drug  history
            A  mechanical  error  is  an  error  in  the  preparation   available to the prescriber and pharmacist.
            and/or  processing  of  a  prescription,  including
            dispensing an incorrect medication, dosage form, or   5.  Providing  prescribers  and  pharmacists  with  a
            dose.                                                 comprehensive  patient  profile  to  assist  with
                                                                  monitoring adherence.
            A judgmental error, on the other hand, is an error
            or  omission  involving  patient  counseling,  drug   6. Linking the prescription information to laboratory
            therapy  management,  patient  screening,  or         data and other medical information.
            monitoring.
                                                                  7. Minimizing dosing errors.
            The  study  revealed  a  number  of  factors  that
            pharmacists  perceive  as  contributory  to  the      8.  Screening  for  drug  interactions  and  patient
            occurrence  of  medication  errors.  The  most        allergies at the point of care.
            commonly cited factors are:
                                                                  64.(c) II and III only. You can’t improve quality if you
            Most  Common  Factors  Cited  by  Pharmacists  as     don’t measure it.
            Contributing to Medication Errors
                                                                  HEDIS (Health Plan Employer Data and Information


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