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event (ADE). An ADE can be defined as any harm or 1. Too many telephone calls (62%)
injury resulting from medication use. ADEs can be 2. Overload/unusually busy day (59%)
classified according to their preventability. ADEs are 3. Too many customers (53%)
considered to be non-preventable if the causative 4. Lack of concentration (41%)
agent is used for an appropriate indication at the 5. No one available to double-check (41%)
appropriate dose and under adequate monitoring – 6. Staff shortage (32%)
these non-preventable ADEs are known as adverse 7. Similar drug names (29%)
drug reactions (ADRs). 8. Lack of time to counsel (29%)
9. Illegible prescription (26%)
The American Society of Health-System Pharmacists 10. Misinterpreted prescription (24%)
(ASHP) defines a significant ADR as any unexpected,
unintended, undesired, or excessive response to a 63. (a,b,c and d) Below is a summary of potential
drug that meets any of the following criteria: advantages of e-Prescribing, many of which relate
directly to improving medication safety and
1. Requires discontinuation of the drug; potentially reducing medication errors because of
2. Requires changing the drug therapy; prescription clarity and improved pharmacy work-
3. Requires modifying the dose; flow.
4. Necessitates admission to a hospital;
5. Prolongs stay in a health care facility; 1. Helping in the identification and resolution of
6. Necessitates supportive treatment; potential problems before the patient arrives at the
7. Significantly complicates diagnosis; pharmacy.
8. Negatively affects prognosis; or
9. Results in temporary or permanent harm, 2. Eliminating the need to clarify prescription
disability, or death. information because of illegible handwritten
prescriptions.
62. (a) Errors can take many forms in the pharmacy,
but can be simplified into the following main 3. Validating payment coverage of a drug based on
categories from a causation viewpoint: mechanical the patient's formulary coverage.
errors and judgmental errors.
4. Making the patient's complete drug history
A mechanical error is an error in the preparation available to the prescriber and pharmacist.
and/or processing of a prescription, including
dispensing an incorrect medication, dosage form, or 5. Providing prescribers and pharmacists with a
dose. comprehensive patient profile to assist with
monitoring adherence.
A judgmental error, on the other hand, is an error
or omission involving patient counseling, drug 6. Linking the prescription information to laboratory
therapy management, patient screening, or data and other medical information.
monitoring.
7. Minimizing dosing errors.
The study revealed a number of factors that
pharmacists perceive as contributory to the 8. Screening for drug interactions and patient
occurrence of medication errors. The most allergies at the point of care.
commonly cited factors are:
64.(c) II and III only. You can’t improve quality if you
Most Common Factors Cited by Pharmacists as don’t measure it.
Contributing to Medication Errors
HEDIS (Health Plan Employer Data and Information
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